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Living In An Alternate Universe

Author : Connie H. Deutsch   Top Author

Sometimes I feel as though I am living in an alternate universe. I hear people talking and find that their responses don’t seem to match the conversation that they are having. It’s as if they have pushed a disconnect button on their listening skills and they are answering questions that haven’t been asked and/or they are ignoring the questions that have been asked.

A while back, I called one of my credit card companies and told the representative that I seem to have misplaced my credit card. I told him that I hadn’t used it in a while and said that I’m sure it’s in the house somewhere but I’d like him to send me another one with the same account number but a different expiration date and a different security code. He told me that company policy is that I have to have a different account number because they wouldn’t issue a new card with the old account number.

We went back and forth on this. I told him that I’m sure the card wasn’t stolen; that it’s here somewhere; I just don’t know where it is at the moment and couldn’t see why I couldn’t just keep my old account number with a new expiration date and a new security code.

Another few minutes went by and then, all of a sudden, he said, "I’ll be sending out a new card with the old account number and a new expiration date and security code. Should we overnight it to you or send it by regular mail?"

To say I was shocked, is an understatement. I felt as though I was in the Twilight Zone. He didn’t say something like, “I have good news for you; the system is letting me put through a new card with your old account number along with a new expiration date and security code.” He just made it sound as though this was a different conversation.

I didn’t know what to think so I figured I’d wait and see what my new card revealed. Sure enough. The new card has my old account number and a new expiration date and a new security code. What happened to the company’s policy of new card, new account number? What happened to all his arguments that the company has these rules for my protection?

Was I having one of those alternate universe experiences? I wish I could say that it was one of those rare instances but I see it happening with alarming frequency. There seems to be such a great disconnect between the communicator and the communicatee that it’s a wonder that two people can ever have a clear understanding about anything.

It’s also a wonder how these companies stay in business.

Author's Resource Box

Connie H. Deutsch is an internationally known business consultant and personal advisor who has a keen understanding of human nature and is a natural problem-solver. She has counseled people who have OCD for more than 40 years,

Connie is the author of the books, “Round and Round Goes the Merry-Go-Round: Drugless Therapy for OCD (Obsessive-Compulsive Disorder)” “Whispers of the Soul,” “A Slice of Life,” “Whispers of the Soul for the Rest of Your Life,” “From Where Im Sitting,” “Are You Listening?,” “View from the Sidelines,” “Reaching for the Brass Ring of Life,” “Purple Days and Starry Nights,” “Here and There,” “And Thats How it Goes,” and “The Counseling Effect.” Her website:
See more of her articles by clicking here ConnieHDeutsch Articles

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Tags:   alternate universe, responses, conversation, people, questions, listening skills, disconnect button, account number, credit card, representative, company policy, security code, expiration date

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Submitted : 2015-04-02    Word Count : 457    Times Viewed: 1299