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Handling Error While Using Terminal Services Client To Start Outlook 2003

Author : Daniel Scott

Often, users prefer Terminal Services Client to start MS Outlook 2003. Remote Desktop Connection (RDC), also known as the MSTSC.exe file is one such Terminal Services Client, which is widely used to start Outlook, however, at times user come across error message which resembles with the following message:

"The file PathLocal SettingsApplication DataMicrosoftOutlookoutlook.ost is in use and could not be accessed. Close any application that is using this file, and then try again."

After you receive this error message and you click Cancel, the error message will reappear. If you click Cancel three times, Outlook 2003 switches to online mode and starts.

Cause for this behavior

Above behavior is observed, when following given conditions are true:

1) You install Outlook 2003 (or Microsoft Office 2003) on a Windows Server 2003-based computer.
2) You turn off Cached Exchange Mode.
3) You leave Outlook 2003 running on the Windows Server 2003-based computer, and then connect to the server-based computer from a remote workstation by using RDC.
4) You start Outlook 2003 from the remote workstation remote session.

The given error message appears because the Outlook 2003 session that is left running on the Windows Server 2003-based computer locks the offline folder (.OST) file, and the second instance of Outlook 2003 that you started from a remote workstation by using RDC cannot open the .OST file.

Workaround for this trouble

In order to work around this problem and import OST file, apply any of the following methods, whichever suites you better:

First Option:
Close Outlook 2003 application on the Windows Server 2003-based computer before you try to start Outlook 2003 by using RDC.

Second Option
If you prefer to leave Outlook 2003 running on the Windows Server 2003-based computer, you can connect to the console session of the server to remotely access the Outlook 2003 session. To do this, type the following on the remote workstation computer:

mstsc /console

Type your credentials as per your requirement, and then click Connect. When you do this, RDC opens the existing console session with Outlook 2003 running instead of opening a second session. You can then continue to use Outlook 2003.

Using this method, you can conveniently continue using MS Outlook. In order to restore data in Outlook 2007 and import ost file in Outlook 2007, you need to follow a different procedure. Here, you must keep a thing in mind that there could be many more reasons for the inaccessibility of the OST file. If you do not want to go in depth of the technicality of the cause, you can use professional OST repair tool to open OST file. Such tools to open OST file converts OST file to PST file irrespective of the reason of the inaccessibility of the file. Kernel for OST to PST conversion tool is a proficient tool to open OST that performs successful conversion of the OST file that become orphaned due to accidental deletion of user's account on Exchange Server, corruption in Exchange Server, or damaged user's Outlook profile. It converts every bit of OST file content including emails, calendars, contacts, tasks, posts, appointments, meeting requests, distribution lists, task requests, journals, notes, etc. with complete accuracy. In sort, for OST to PST conversion is a complete tool to open OST file.

Author's Resource Box

Author of this article is an Outlook expert, who has good knowledge about rectifying Outlook related issues, such as repair PST file, Open OST and import ost file by converting OST to PST, improving Outlook performance, etc. Her articles describe the process of dealing with Outlook related issues. Author also guides users to open ost file in Outlook 2007.

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Tags:   open ost, import ost file, open ost file in outlook 2007

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Submitted : 2011-04-15    Word Count : 603    Times Viewed: 860