ArticleBliss Directory
Free Article Directory
 |
 |
 |
 |
 |
 |
 |
 |
Actions
Print Article
BookMark Article
Author Login 
Important
Existing members will have to use the lost password facility to get new username and new password
Welcome Guest! Please login or create an account.
If you do not have an account yet, you can register ( Here ), or you may retrieve a lost user/pass ( Here ).
Navigation 
- Home
- Privacy Policy
- Terms Of Use
- Submit Guidelines
- Learn More
- Top Articles
- Ebay UK Store
- Ebay US Store
Author Highlights 
Austyn Edward
Will clayton
Alvin Donavan
Will clayton
Donnie Nichol
Kelowna
Other Websites 
What Customers Expect From Call Accounting?
Author : Mike Guile
When planning an investment in call accounting, a customer will have in mind the uses to which he will apply the service. Both the product and the supplier must have the attributes to meet the need. Ordinarily one of the requirements is a low price, often a mistake as in a normal business environment it is not reasonable to pay a little and expect a lot.
Your prospective Call Accounting supplier, on the other hand, has a set offering and any deviation from this means a reduction in profitability. It is therefore very important for the buyer to understand fully what to expect from the supplier and the product being offered.
Using a more familiar purchase, lets say you have just invested in a copy of the very latest Financial Accounting package. If you paid the standard price you probably will have to install it yourself and learn how to operate the software without the benefit of on-site training, or even a decent manual. This is expected and you are not disappointed. Generally these companies do not include in the purchase price training and initiation in book keeping skills up to the level of Trial Balance.
When you purchase Call Accounting what do you expect? Just as importantly, what does the supplier expect to provide? Will the supplier install the software and connect it to the PBX or will he insist your PBX technician does this?
Will the service provider install for you?
* Has on-site training been included in the price, and how much training?
* Is training on site included?
* Is support by telephone included?
Taking again the analogy of the financial accounting package, simply buying it does not magically convert you into a qualified accountant. The same is true of Call Accounting.
There are certain principles that have been learned over time that make Call Accounting a very easy, painless and productive exercise. The return on investment can be huge if the buyer is aware of the basic principles and puts them into practice. If you do not, or you attempt to "re-invent the wheel", you should expect a degree of frustration.
As a buyer of Call Accounting services, make a short document of your expectations, what do you expect to achieve from your investment? Share this document with your supplier and ensure you have commitment to support levels that will help you attain your goals.
Call Accounting System software is only an enabler, it gives the user information about the telephone environment, it does not make decisions and it does not implement change.
Change happens when:
* Decision makers have accurate information on which to base their actions. (call accounting as an information system)
* The consequences of information produced by the call accounting service is understood (skills and experience)
* Someone takes appropriate action to improve the situation (change)
Web based call accounting products offer you a management information system together with a set of principles tried and tested in a multitude of different businesses, pick your goals, simply follow the methodology and you will be rewarded with huge returns on your small investment.
Author's Resource Box
Mike Guile was a hugely successful corporate account manager spanning a period of more than 20 years. As the operator of the globes leading call accounting solution offered as a web service, he makes his knowledge available to wider audience of subscribers. He offers all new customers you a free service for any size site. Try it and benefit. Meet us here
Article Source:
Articlebliss
Tags: call accounting
Author RSS Feed
Category RSS Feed
Submitted : 2010-09-02 Word Count : 1 Popularity: 123