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Business Telephone Systems - Choosing An IP Phone System
Author : Jim C Green
This article looks at some reasons to consider an IP phone system for business requirements. We consider the systems on the market today, including PC phone systems. We then conver some considerations for small to medium business needs analysis when deciding on an IP phone system.
One aspect first to understand is the advantages IP interfaces provide to a business telephone system. IP connections basically improve the flexibility of a business telephone system, particularly in managing extensions. It is much easier to move phones within the office. An IP interface also provides support for locating compatible phones in home offices and making connections when travelling. Also, systems with a built-in Session Initiation Protocol (SIP) feature allow connecting over the Internet without any further hardware for analog to digital conversion.
Some of the most popular commercially available systems today are Panasonic, Avaya Partner, Lucent, Merlin, Nortel Norstar, Comdial and Vodavi (from Vertical), NEC, Toshiba, Mitel, and Shoretel phone systems. Not all of these systems support IP features, so we suggest consulting your local provider for the latest available features. In addition to a "traditional" phone system, any PC or computer can be used as an IP phone system with downloadable free software. Keep in mind that "free" systems will require a significantly greater level of skill on your staff (or from your local provider).
How can you make the best selection from among these existing business telephone systems? Actually, almost any of these systems would be an acceptable pick for the average small business. If you already have experience with one or more systems, then you can make a list of important features that your business cannot live without, should you change systems. And for some, hiring a professional to perform a detailed needs assessment would be advisable. But for most, the key selection criterion will be choosing a good local dealer who can sufficiently support your business needs.
In addition, bear in mind that routing your voice traffic over the Internet might necessitate an upgrade of the company's Internet service, in order to support voice as well as data. Integrated voice/data services are useful for this, especially if supplied with a Quality of Service (QOS) feature, which efficiently prioritizes voice traffic over less critical data traffic. Thus when employees are performing large database tasks or watching online videos, business telephone conversations will not be degraded.
If the business must have a very reliable phone service, then you should consider a T1 connection, which comes with a Service Level Agreement (SLA), to minimize downtime. Since T1 lines have come down significantly in price from just a few years ago, when the average monthly cost was over $1000 to at present often under $300, a T1 is now a much more affordable solution. The available features and number of vendors supplying T1 services have also increased dramatically in recent years. A telecommunications broker can assist with selecting the best T1 service provider according to your needs.
Author's Resource Box
Jim Green owns an online telecom brokerage representing over 30 telecom service providers, and also assists in finding the best local small business telephone system providers to support an IP phone system.
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Tags: business telephone system, IP phone system, T1 line, Internet
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Submitted : 2010-01-05 Word Count : 554 Popularity: 138 Times Viewed: 14
